Terms and Conditions

Here’s a professional and customer-friendly **Return and Refund Policy** tailored for Propel Positive Change:  

Return and Refund Policy for Propel Positive Change

At Propel Positive Change, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make it right. Please review our return and refund policy below.  

1. Terms of Return

- Returns are accepted within 30 days from the date of purchase.  

- Items must be returned in their original condition, unused, and with all original packaging and tags.  

2. Eligible Reasons for Return 

You can return an item if:  

- The product is defective or damaged upon arrival.  

- The wrong item was sent to you.  

- You’ve changed your mind, provided the item is unused and in its original condition.  

3. How to Initiate a Return

To begin the return process:  

1. Email us at  with your order number, reason for return, and any supporting photos (if applicable).  

2. Once your return is approved, you’ll receive instructions for shipping the item back to us.  

4. Return Shipping

- If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.  

- For all other returns, the customer is responsible for return shipping costs.  

5. Refund Process  

- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.  

- Approved refunds will be processed within 5-7 business days and issued back to your original method of payment.  

6. Non-Refundable Items

Certain items may not be eligible for return or refund, including:  

- Personalized or custom-made items.  

- Items purchased on final sale.  

7. Contact Us  

If you have any questions or need assistance, our friendly customer support team is here to help!  

Email: propelpositivechange@gmail.com

Phone: (808) 642-6689

Hours: 

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This policy builds trust by providing clarity and reassurance while outlining fair and reasonable terms.